| Course | |||||
|---|---|---|---|---|---|
 | Week 1 Training In this online learning module, you will learn about the history, vision and values of Torrens Global Education. We introduce you to Australian Higher Education, and how our organisation is broadly structured. | ||||
 | Week 1 Training Customer Service – what is it all about? In this module, we introduce you to the Torrens Global Education customer service principles, expectations and standards. You will learn about different types of customer service, different types of... | ||||
 | Week 1 Training In this module, you will learn about the Australian Higher Education regulatory framework we operate within, how this informs the courses and qualifications we have on offer and begin to develop an understanding of the terminology we use. | ||||
 | Week 1 Training You will learn what is involved in the Student Life Cycle and what this means for service delivery. Additionally, we will introduce you to our course intakes and study periods; and how these form part of the way our courses and enrolments are... | ||||
 | Week 1 Training We will explore in detail our domestic students, the rules and regulations that apply to them and the support on offer to them. You will learn more about how our enrolments are set up, funding structures and how we report information to the... | ||||
 | Week 1 Training In this module, we will explore in detail our international students, the rules and regulations that apply to them and the support on offer to them. You will learn more about how we recruit our students, what information we are required to... | ||||
 | Week 1 Training We offer a wide range of services to our students so that we can provide service excellence for our students from the time they enrol, through to graduation. In this module, you will learn about the service structure we work within, you role... | ||||
 | Week 1 Training Each of our Student Systems serves a particular purpose and are integrated to work together to ensure the success of our students and Torrens Global Education. In this module, you will learn what the systems are, how they work together and begin... | ||||
 | Week 2 Training Policies and procedures are the foundation on which all our day-to-day work processes, tasks and services to students are based. In this module, you will learn about policies and procedures: what they are, how to read them and how to use them. | ||||
 | Week 2 Training Privacy in Australia is significant across all industries that gather and store personal information. In this module, we will introduce you to our responsibilities related to the security of our student’s personal information. We will explore... |
